Depot Support

How can we help?

For help with the Depot app, email [email protected]. Include your organization, the screen you were using, and what happened so we can investigate.

Sign-in help

Depot is invitation-only and uses a six-digit email code instead of a password.

1. Open Depot sign in and enter the work email address your organization invited.
2. Check that mailbox, including spam or junk, for the newest message titled “Your Depot sign-in code.”
3. Enter the six-digit code in Depot. If you requested more than one code, use the newest one.
4. If you no longer have access to that mailbox or your invitation is missing, ask your organization's Depot administrator to confirm your email and account status.

If those steps do not work, email support with the address you are trying to use and the approximate time of the attempt. Never send us a one-time code.

Report an app problem

Please include the details that apply:

• your organization and branch;
• the screen or equipment record involved;
• the steps you took and what you expected to happen;
• the date and approximate time of the problem;
• your device model, operating-system version, and Depot app version;
• a screenshot with customer, employee, and sensitive information removed.

Do not email passwords, one-time codes, API keys, private documents, or more personal information than the support request needs.

Camera, microphone, location, and notifications

Depot asks for camera access when you scan an equipment tag or attach an inspection photo, and microphone access when you choose to record a voice memo on a failed inspection item. Notification access supports assigned-work and operational alerts. You can review these permissions in your device settings.

The v1 interface does not request or display device location. It does not use background location.

Account deletion

In the app, open Settings → Delete account to request deletion. The request signs you out, starts a 30-day recovery period, and is then finalized unless you sign in and restore the account during that period.

You can also read the steps without signing in at app.thedepot.io/account-deletion. If you cannot access the app, email support from your account email address.

Privacy questions

Read the Depot Privacy Policy for information about data handling and privacy choices. Email [email protected] with a privacy request.

Contact

Depot Holdings Group, Inc.
14306 Seventh St #100
Dade City, FL 33523
[email protected]